The app must be installed to the user's device to work properly. Guide them based on their browser:
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Safari (iPhone/iPad)
- Open in Safari (not Chrome or another browser)
- Tap the Invite button in the toolbar
- Scroll and tap "Add to Home Screen"
- Tap "Add" in the top right
- Open the Plex Request app from Home Screen to sign in
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Chrome (Android)
- Tap the â‹® three-dot menu in the top right
- Tap "Install app" or "Add to home screen"
- Tap "Install" or "Add" when prompted
- Open the app from app drawer or home screen to sign in
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Samsung Internet
- Tap the ≡ three-line menu at the bottom
- Tap "Install app" if available, or tap "Add page to" with âž•
- If using Add page to, choose "Home screen"
- Tap "Add" or "Install", then open the app icon from Home Screen
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Firefox (Android)
- Tap the â‹® three-dot menu in the top right
- Tap "Install" option
- Tap "Add" or "Add automatically"
- Launch Plex Request from app drawer or home screen
💡 Important: Users must open the app from their home screen (not from the browser tab) to sign in successfully.